Shipping policy

Shipping

We only ship within Australia.

Shipping is provided by courier. Cost is automatically calculated at checkout based on the dimensions and weight of the products and the delivery address. While all care is taken to ensure shipping quoted is accurate, we may occasionally make a mistake and need to revise the shipping cost. If this happens we’ll let you know and give you the option of paying an additional fee or refunding and cancelling your order.

All care is taken to pack orders safely, however once orders have been shipped, the item is the responsibility of you the customer and the courier company. The Hop + Grain is not responsible for items missing or damaged in transit. Please consider this when making high value purchases. If you have any concerns let us know as we can arrange transport assurance if required. Where loss or damage occurs we will do our best to facilitate a satisfactory resolution, however replacements or refunds are at the sole discretion of The Hop + Grain.

If you elect to have your parcel “safe dropped” (also called ATL – Authority To Leave parcel unattended), we will not offer a replacement for missing or damaged items under any circumstances.

If you have an enquiry regarding an online order please email orders@thehopandgrain.com.au